Jewelry Care
Avoid contact with chemicals
Perfumes, lotions, cleaning products, and even chlorine can damage the shine of your jewelry and affect its durability.
Remove jewelry before physical activities Sweat, contact with hard surfaces, and exposure to impacts can scratch or damage your pieces.
Store properly
Keep your jewelry in a dry, dark place, preferably in individual or separate packaging to prevent them from scratching each other.
Clean regularly
Use a soft cloth to clean your jewelry after use, removing dirt and residues. Avoid using abrasive products.
Avoid prolonged contact with water
Although silver and gold are resistant to water, frequent exposure can accelerate tarnishing or oxidation, especially with silver. Additionally, natural stones can be sensitive to water and other elements, which may affect their luster and integrity. Remove jewelry before bathing, swimming, or washing your hands.
Handle with care
When putting on or taking off your jewelry, handle them carefully to avoid drops or deformation, especially with delicate pieces.
Schedule regular inspections
We provide professional care and assistance for all our jewelry. To maintain your warranty, please ensure that only our experts handle any repairs or maintenance. Any intervention by unauthorized individuals may void the warranty.
Jewelry Warranty
- Coverage
Our warranty covers any manufacturing defects in materials or workmanship for a period of 3 years from the date of purchase.
- Conditions
The warranty is valid only when accompanied by the original proof of purchase. It applies exclusively to the original owner of the jewelry.
- Exclusions
The warranty does not cover damage resulting from misuse, accidents, unauthorized repairs, or normal wear and tear, including scratches, tarnishing, or changes in color.
- Maintenance and Repairs
To maintain your warranty, all repairs and maintenance must be performed by our certified experts. Any service provided by unauthorized persons will void the warranty.
- Natural Stones
Natural stones are unique and may contain variations in color, inclusions, or other natural characteristics. These are not considered defects and are not covered by the warranty.
- Warranty Claim Process
If you believe your jewelry has a defect covered by the warranty, please contact us at imaginejewellery.socialmedia@gmail.com for assistance. We will guide you through the claim process and determine the best course of action, whether repair or replacement.
- Exclusions of Liability
Our liability is limited to the repair or replacement of the jewelry under warranty. We are not responsible for any incidental or consequential damages.
- Care Instructions
To keep your jewelry in the best condition and ensure the longevity of your warranty, please follow our care guidelines
